Privacy policy

Protecting your privacy

At Dominant1.co.uk, we pride ourselves on gaining, and keeping your trust, so we’re here to run through our Privacy Policy with you to make sure you’re totally happy with what we do with your personal information. If you have any questions about how we protect your privacy, drop us a line at info@dominant1.co.uk

For the purposes of data protection law, the controller — the company that’s responsible for your privacy and decides why and how your information is used — is Asquared Group Limited (trading as dominant1.co.uk).

How we use your information

We use your information in a number of different ways, what we do depends on the information. The lawful basis we rely on to use your information in the ways set out will differ depending on the scenario, but it will be because it is necessary for us to perform our contract with you or because you have consented or because we need to use it for a legitimate interest of ours. The below set this out in detail, showing what we do, and why we do it. The bold sections highlight the personal information used in the relevant scenario.

 

How do you use my name & contact details?"

To be able to send you your items as per our contract with you:

We know you're looking forward to getting them - so we need to know where to send them! Here we'll need to use your; Name, Delivery & Billing Addresses

To keep you up to date by text or e-mail, such as order updates:

This allows us to stick to our word in our contract and keep you in the loop with your delivery. Here we'll need to use your; email address & or mobile phone number

So that you're aware of our new products and services (yay!)

Don't worry, we will only send you stuff with your consent. If we do contact you we'll use your email address & or mobile phone number dependant on the consent you have given us.

Fraud prevention and detection

Unfortunately it happens, so we do our very best to prevent and detect fraud against either you or dominnat1.co.uk. Here we'll need to check your ; Name, Delivery & Billing Addresses against your payment card

Your contact history

This is the correspondence we've shared - in other words, chats over the phone, email, letters or on social media.

 

Provide you with customer service and support:

We want to provide the best experience possible. Simple!

This is done on a case by case basis, but typically we will need to use your name, email address & or mobile phone number and if you've ordered with us, we may need to use your Name, Delivery & Billing Addresses

Your purchase history and saved items

What you’ve bought in the past or items you're saving for the future - we've got your back.

For your purchase history we will use your name and delivery & billing addresses. If you've saved items, and have trouble checking out, we'll contact you using your email address and/or mobile phone number. This will be purely operational, as we've a legitimate interest to ensure nothing went wrong at checkout. We may contact you to ask you to take part in market research.

 

Information about your phone or laptop, and how you use our website

This is the information you give us when you pop onto our site, including your IP address, device type and information we obtain via cookies (see Cookies below). If you choose to share it with us we will know your location data, as well as how you use our website. This is shared with sub-processors (e.g. Google Analytics), however, all the data is anonymised and encrypted.

Your rights 

If you weren't aware - you have a lot of rights relating to your personal information and what we do with it! You have -

• - The right to access the personal information we hold
• - The right to be informed about how your personal information is being used.
• - The right to request the correction of inaccurate personal information we hold about you
• - The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• - The right to stop direct marketing messages - just get in touch!
• - The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
• - The right to request that we transfer or port elements of your data either to you or another service provider for certain data

 

If you want to exercise your rights, please contact us using our contact details at the end of this policy. Except in rare cases, we will work to a timescale of 1 month to provide you with your requested information.

Automated decision making

We do not envisage that any decisions that have a legal or significant effect on you will be taken about you using purely automated means, however, we will update this policy and inform you if this position changes.

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the soak.com website or other soak.com services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use dominant1.co.uk.

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